Getting Connected with Virgin Media is easy when you have a wall socket. Turn on and get connected. . I am trying to set up our wifi. We would like to show you a description here but the site won’t allow us. You should see a cable going through the wall and if you trace this inside, you should get the cable. Reply. Networking and WiFi. 3K subscribers in the VirginMedia community. When you place your order, we'll let you know. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. There are a couple of wires next to the open reach socket, but these aren’t compatible with the wires in the QuickStart box and I don’t believe they are in anyway r. The hub got delivered on time as promised. QuickStart, set up and connections. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. Hi. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. Follow these simple installation steps for your Virgin Media home phone set up. Manage Your Account. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall. The cable could be hidden within, or behind, furniture. This seems to be the only way that i can speak to someone about the issue. Plug into the Hub. Hi all, there is no wire coming out of the wall socket to connect to. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Call the pre-installation and delivery team on 0800 052 1734. Thanks for your post on our Community Forums , and a very warm welcome to you! Sorry to hear of the lack of Virgin Media socket being available in your home. SpeedI had bought a VM broadband and used self installation but saw that my VM socket was not round. Just had self installation delivered, have no wall socket just two cables from the wall. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. If you have been given a Quickstart pack,. 22-12-2022 19:19 - edited 22-12-2022 19:20. Some properties do not have a wall socket, only a cable. Tudor. It also protects the network from 240 volts being fed to it by faulty TVs in your home. If it would benefit you, we do offer a click and collect service. Previous tenants had painted over our VM wall socket, which has a wire fixed into it and is clipped along the skirting board to behind where our tv is. See where this Helpful Answer was. . Also having this issue and trying to get through to them on the phone. Just remove the TV parts from the cover to leave a blank hole and thread the co-ax through the hole. Select the correct HDMI input for your box. £8p/m extra or included with Gig1 or Volt. Ordered VM broadband and was recommended by the website to select the self quick install option. If you in a property that's recently been added to Virgin Media's network we have another video th. Stay safe online. The threaded fitting on the back of a VM Hub is a F-Socket and the RG6 coax cables have a F-Plug. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Switched On Families. VM will usually only supply a Quickstart to a property that had VM previously. Ordered VM broadband and was recommended by the website to select the self quick install option. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Tech Chatter. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I. They can screw into the Hub but more likely will just connect by Pushing in If you cant sort it with help on here. Have I helped? Click Mark as Helpful Answer or use Kudos to say. I was unable to do step 1. Please remember, there’s always a £35 activation fee for our services. QuickStart, set up and connectionsHello VLNeedham. My Virgin Media App. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. Self-install: We can deliver your QuickStart kit to any UK home address or your chosen Click & Collect point for no extra cost. Don't bother using the one included in the kit, just screw the cable you have directly to the HUB. Account - Cable. The Gamer Lounge. Switch on your TV, then using your own TV remote press the Input, AV or Source button. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. You need a small spanner to remove this, then push the provided connector over the exposed end. yesterday Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. 2 Uninstall TiVo box. Hi Everyone I have ordered a new Virgin Media self-installation kit. Try tracing the cables back to the house from the brown box outside. . Options. You can also check for a loose cable as not all properties have a socket. Networking and WiFi. I'm sorry to hear you're having these. Options. When you place your order, we'll let you know. I’m having the exact same problem. Quickstart is the quickest and easiest way to setup our services. QuickStart, set up and connections. There are 10 types of people: those. We can see that you've spoke to the team and got a technician visit booked in. The cable could be hidden within, or behind, furniture. Hi, I was with Vodaphone at my previous house and have recently moved to my new house opting for VM as it said it was already installed here. Plug into the Hub Push the white cable with the black label into the Hub. Sometimes there is no wall box, just a trailing cable. Account - Mobile. The current range of cables supplied by VM are push-fit as opposed to screw thread but they still connect to the same wall points. No Virgin media wall socket. When I was going to self-install it, I didn't find any wall socket. I've selected self installation and have realised I have no vm wall socket Can I order an engineer please - 5395133. Plug into the wall socket. Virgin Media; My Virgin Media;. 12. Security matters. Virgin Media; My Virgin Media; Shop;. on 21-03-2023 18:43. No wall socket to connect. Manage Your Account. The a ppointment can be as soon as possible. Then push the connector VM have provided over the screw thread. 2. Welcome on board! Sorry to see you're missing the isolator plate (big white VM socket) for your services to be installed. Stay safe online. Hello, I ordered a broadband + phone package package and it said I was applicable for a self install kit, but I have no Virgin Media Wall socket in my house. connector cable from the wall socket, as we’ll be re-using that later. Further exclusions & legal stuff apply. Chatter and natter. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Options. -. We only have a standard ethernet cable in the wall - no sign of a socket for the round isolator cable that is mentioned in the setup guide. This will be available via the red bar at th. Would it be possible to arrange getting one sent out. on 03-08-2020 18:05. Mobile Your Account. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. on 23-12-2022 10:31. Also tried the Ethernet, not. Re: No wall socket. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. Update your personal details, view recent bills, make payments and so much more – 24 hours a day, 7 days a week! Welcome to Virgin Media SSID) ORD 161346 Virgin Media D4A Self Install Guide_VMHUB_p_0803. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. Just a open reach socket. The kid arriving on Tuesday the 29. At least 30Mbps download speeds in every room or £100 one-off credit. No virgin media wall socket in QuickStart, set up and connections yesterday; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections Wednesday We ordered the virgin media broadband kit for self installation. Security matters. Could an engineer be arranged to install please as my account is due to go live today. I need to arrange for an engineer to fit a wall socket as I have just moved into this house and received a quick start kit today, unaware I needed a wall socket. Browse Virgin Media Virgin Media Community. 32K. I am going to cancel. When you see. 01-02-2023 10:59 - edited 01-02-2023 11:00. A couple of past ex. I want to book a new appointment and have the technician install a wall socket, or connect the isolator cable to the openreach MK3 box directly. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. Account - Mobile. If you need a new landline, you’ll have to pay to get one installed, which usually costs £140. Should I cancel and request an engineer to install. Residential Installation Virgin Media. The brown box is still fine, cleaned it and put the front back on with a zip tie. I have signed up as a new user for Virgin Fibre. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. . Connect the Hub’s power cable with the blue tab. No coax wall socket, how can I connect my router? Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the. Networking and WiFi. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. . The first thing is to start making alternative arrangements for your internet connectivity. Browse Virgin Media Virgin Media Community. Account - Mobile. Options. i opted for the self install, however on inspection we don’t have the wall socket to plug the broadband into. But I don't think I have any Virgin Media Wall sockets in my house. After 2 calls to the helpdesk, still got flashing green bar and solid green WiFi signal. Choose the best spot for your wifi hub. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoHi all. My Virgin Media App. I ordered my self installation kit in August to arrive for the 11th of September, however, I have not received the package and any confirmation of delivery. I have signed up as a new user for Virgin Fibre. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. Just. Virgin Phone Switchover. Solved: I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator - 4987502. Register today and see the benefits for yourself. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Ordered VM broadband and was recommended by the website to select the self quick install option. Manage Your Account. 2 Uninstall TiVo box. 1. My Virgin Media App. The wall socket has a thick plug bit. Tudor. Hi, I used to have Virgin Media Broadband couple of years ago but have now rejoined and I have 1 of those self installs but struggling with the wall socket. Explain what needs to be done and book an engineer visit. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. Hi, I have the self install kit arriving, however I have seen there is no Virgin wall socket when I watched the self install guide. 3 minutes ago. The block box on second picture is an amplifier for terrestrial TV. - 5372385. There is no difference in wall sockets and cables, so you can freely connect any device to any socket. pdf (virginmedia. Hey I received my quick installation kit from VM a few weeks back but only now getting round to installing I have gone to set up but dont seem to have a VM wall socket for the cable to go in Picture attached of what I do have Is there an adaptor or anything I can purchase or do I need to contact and. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. It seems that I need an electrian to install a wall socket. Networking and WiFi. We have a virgin media wall socket with an ethernet port in the wall but no round cable. 388. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. We're here to help. Socket should be on the underside. QuickStart, set up and connections. Account - Cable. Virgin Media; My Virgin Media; Shop; Help;. Virgin Phone Switchover. Thank you for your post and welcome to the community. Tech Chatter. Account - Cable. Moved to a new flat on 01/12/22. I've had a look at things from our side and can see you've been able to contact us regarding this. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Account - Mobile. - 5390715. My father was previously paying around £35-40 for 1gbps with internet, now paying £75 for 1gbps, netflix, cinema, sports & telephone, he asked me to find something better in the next 10 days due to the cooling period. SpeedQuickStart, set up and connections. by eddie778 • Just joined. I was told when purchasing the broadband package that fibre was available here. These are the two boxes I can find in the house. Push fit the VM-supplied lead onto the socket. Sometimes there is no wall box, just a trailing cable. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Rob. These are usually provisioned from an equipment cupboard outside the flats. Plug the cables into the hub. Virgin Media;. Manage Your Account. - 5372385. Ordered VM broadband and was recommended by the website to select the self quick install option. QuickStart, set up and connections. Solved: Hi guys and gals. ive just recieved my start up kit and just noticed no wall socket inside - 5122337. I don't work for Virgin Media. i opted for the self install, however on inspection we - 5180915. I can’t push - 5368162. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. in QuickStart, set up and connections 2 hours ago; Installation: Wall socket issue in QuickStart, set up and connections 6 hours ago; Install confusion in QuickStart, set up and connections yesterday; Customer support is a nightmare: no way to schedule installation in QuickStart, set up and connections. But I have no Virgin Media Wall socket in my house. Sometimes there is no wall box, just a trailing cable. It should work ok. Virgin Phone Switchover. Networking and WiFi. I highly doubt my landlord will allow a virgin coax input to be installed. on 05-09-2023 20:36. I am then unable to sign in to my account as I do not have my account information. Hi . . Networking and WiFi. 3 weeks ago. The Gamer Lounge. Stay safe online. jpeg1. There is no fibre socket in this house. (I wish they had offered me that instead of the self install in the first place to be honest,. Push the white cable with the black label into the Hub. in Networking and WiFi Sunday; No Virgin Media Wall socket . 2 weeks ago - last edited 2 weeks ago. 5. Account - Mobile. I was unable to do step 1. In response to Travis_M. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. There must have been a previous installation or you would not have been offered a self install. 2 hours ago. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Pop the power cable into a nearby plug socket, and turn it on. I have received my quick start-up kit. What I was looking for is a white faceplate, taller than it is wide,. There is a handy guide here 👉 Virgin-TV-V6-QuickStart-Guide-for-New-Customers. . Thanks mate. Virgin Mobile. This so calle. However, there is no Virgin Media Wall socket in my house. on 14-09-2022 12:00. -. SpeedWas able to purchase a self install setup but have no wall socket. Stream from Virgin Media. Reply. Account - Mobile. The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. Look for an omnibox on the outside of your property and try and trace the cable. Forum; Apps. We would like to show you a description here but the site won’t allow us. Re: No wall socket. Sorry to see you're missing the isolator plate (big white VM socket) for your services to be installed. The cable could be hidden within, or behind, furniture. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to. Networking and WiFi. This is something we can certainly get changed over to a manned install for you but in order to do that I will need to confirm some information with you to pass security. Turn on and start the Box. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. The cable could be hidden within, or behind, furniture. I don't work for Virgin Media. Hello. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. We have the quickstart pack but sadly cannot get broadband set up and working. The room its wired too is exactly where I want it to be. Hi I'm expecting my kit tomorrow but can't see a wall socket only a phone line box. Here is the cable on my wall if that helps - 5424753. The wall box may be branded with the logos of an old cable TV company (not VM). Networking and WiFi. Plug into the Virgin Media wall socket. We would like to show you a description here but the site won’t allow us. If you need a new landline, you’ll have to pay to get one installed, which usually costs £140. 4. Hi , Thank you for getting back to me via private message. If you're happy with this and for the charge we can make the arrangements for you 🙂. I have had a look into your service and I can see you were able to recently. You don't need a wall socket specifically, as long as you have the relevant cabling to VM's network. However, we couldn’t locate the wall socket in our place. But I have no Virgin Media Wall socket in my room. The OUT terminal from the Technetix isolator has a terminator cap on it. QuickStart self-serve installs are offered where there's previously been VM service, and so there's an assumption the co-ax connections are already inplace. Call the Pre-installation and delivery team on 0800 052 1734 and book a Tech install - 5111723. But unfortunately, the socket in my flat is not compatible with Virgin Media cable. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Hello Virgin Media, we moved into a new house. you take control of your Virgin Media life. We would like to show you a description here but the site won’t allow us. Networking and WiFi. Tudor. Phone. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. Hi all, I booked a quick install but unfortunately we don't have a wall socket, silly mistake but what's the best way of going about booking in an engineer? I was on the phone for 40 minutes & transferred 3 times, each time as an external call so I had to re-verify which was quite frustrating. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Browse Virgin Media Virgin Media Community. . I’ve just lived into my new house and received my Virgin box. Virgin let me select the self set up kit. Connect the Hub’s power cable with the blue tab. A bit paranoid - 5202625. Virgin Media; My Virgin Media; Shop;. If you can find the brown/grey box outside, and trace where the VM cable goes to, it would help. in Email 10 hours agoHi Virgin Media Team, Hope you are well. If you can find the brown/grey box outside, and trace where the VM cable goes to, it would help. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services in. The threaded fitting on the back of a VM Hub is a F-Socket and the RG6 coax cables have a F-Plug. 2 as the wire is already in. Installing and configuring your kitYou need one of these (They aren't supplied by VM as wall sockets usually have the expected female end): - 5424753. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Up to 3 WiFi Pods if needed. If an engineer is offered - accept that. What I was looking for is a white faceplate, taller than it is wide, on an exterior wall, with a threaded coaxial connection pointing towards the ground parallel to the wall - is that still what they would install?We would like to show you a description here but the site won’t allow us. so I signed up with virgin however the wall socket at my flat is an open reach RJ11 socket. But I have no Virgin Media Wall socket in my - 5383603. Thanks, Scott. Account - Cable. I recently applied and received the delivery for a virgin package of tv broadband. Tudor. Hi, I have the same problem with there being no Virgin Media wall socket in the house that I have moved to on 15 July. Virgin Media;. That's the cable to use for your HUB. We would like to show you a description here but the site won’t allow us. Could I book an engineer and what number - 5155510. There are 10 types of people: those. I have checked outside and there is a brown box shared with the neighbour. See where this Helpful. Select the correct HDMI input for your box. SpeedMy Virgin Media App. Account - Cable. . Post a few pictures of what you have. Thanks mate. Network Trial.